I read about all the stuff a month ago and I see that nothing is happening. I have only got some answer from you guys when I’ve complained here. And I don’t think that you’re receiving like hundreds of support tickets per day. Besides, you also said that you’re “working hard to prioritize and reply to all customer requests”, which clearly means that you’re only replying in time to those who pay more. Maybe those of us in the MFA plan are not so important… not receiving an answer in more than a week.
I certainly don’t like having to be here expressing my complains in public, and having to lose time doing it, in general.
And yes, I read about the phone support thing. To be frank, I prefer to address tech issues by tickets, since on a ticket I can provide rich details about my problem, because we’ll agree that on a phone call you can’t show an screenshot, attach logs, etc. So, at the end, the support needs to be on a ticket… as happens everywhere. Phone support is great for more general stuff, but detailed support is better given via support tickets that are answered in a reasonable amount of time. And more than a week is not reasonable. Or 2 weeks.
The bookmark thing worked (I don’t know how valid in time the link will be though, I’ll just ask Cloudflare) thanks. That’s what you should’ve replied in the support ticket like 10 days ago.