Start Here! Introduce yourself thread

Hello everyone and welcome!

As you get started here on the community, we’d love if you could introduce yourself or just say hi! We are excited to get to know you a bit better.

What brings you here? What are you hoping to get out of Level Up?


I am a Certified Newbie to DUO. I am a Drupal (PHP) Developer who has been asked to create a module to allow authenticated users to request Bypass Codes from within Drupal.

I’ve installed the Drupal 7 Duo module and have been heads-down in the Auth and Admin API.

I am successfully calling and authenticating (verified from “/auth/v2/check” endpoint"), but having trouble getting much further using Admin key and Admin API. I won’t go into details here as this is an “Introduction”, but if there are any other community members out there who have experience in PHP Admin API, I’d love to get in touch!

If I can get this going, I’ll be integrating this into other applications and platforms.



Hi Ellen @ellenjones123 , nice to meet you! PHP Admin API is personally out of the realm of my expertise, but thankfully we have many knowledgeable admins around here that may be able to help you out.

I will say that we do have some e-learning courses available in beta right now that other new administrators have found useful. So far, we have lessons for an Introduction to the Admin Panel, Policies, and Authentication Methods, as well as a focused course series for training helpdesk support personnel. Unfortunately, I don’t think you would find it too useful for guidance creating your module, but if you or anyone in your organization is ever interested in participating, let me know and I can generate an access code for you.

Have an awesome day and welcome to the community! :blush:

Hi Ellen!

Welcome to the Duo Community! We’re glad to have you. I’m the community manager, Amy. If you have any questions about using the site here or need help finding something, I’m your go-to person :slight_smile:

Have you checked out the Admin API forum here? Sounds like you might be able to connect with some people there who can help you!

Thank you for participating! We look forward to your contributions here.

Hi there! I am not new to Duo but excited for the possibilities that Level Up provides. I am a manager at the Help Desk at the University of Texas at Dallas and hoping to make the Level Up course for Help Desk staff required for our student employees that work in the console to get folks connected or re-connected. LOVE the LinkedIn certification – that is great for resume building for my staff.


Hi there @BSherwood_UTDallas! Welcome to the Duo Community :slight_smile:

I am SO happy to hear how Level Up can help engage the help desk team at the University of Texas! We have several other universities participating in the Level Up Beta, and many that I spoke with have expressed how challenging it can be to get everybody up to speed, especially when support teams change from semester to semester. Introducing certification as part of their job role sounds like a great idea to set them up for success.

I’d love to hear more about your team and the training processes you folks use today. If you’re interested in sharing more of your ideas with us, feel free to DM me or our Community Manager @Amy and maybe we can set up a call to talk more!

(P.S. - I love the LinkedIn certification too! I couldn’t resist putting it on my own LinkedIn profile. Does it count if I wrote the exam? :joy:)


I am a Project Manager (PMP) who is an x-Cisco CCNP. I was just laid off, so have spent my time learning about Duo Security.

Matt K. at Duo gave me access to the LevelUp training site and asked me to provide some feedback. If you are interested I have complete a UAT for the Tutorial Mode: Welcome to Duo Level Up CBT. I can send it to you if you want.

I completed the DUO Help Desk Administrator certification.

Duo 2FA is a very good security option.
Regards, Scott

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Hi @stepnharp welcome to the Duo Community! It’s always great to see new faces ! :slight_smile: I’m so glad you got a chance to check out Level Up and go through our Help Desk certification.

I checked with Matt and I think we may have received the your UAT write up a couple weeks ago. Is this the most recent version? DUO Level Up - Tutorial Mode - Welcome to Duo Level Up - UAT Review.pdf (357.7 KB) Our goal is to make the site as good as it possibly can be before we launch to all our customers, so we really appreciate feedback like this! (My apologies for the delay in response, by the way! I was recently out of the office for a bit and I must have missed your email in the shuffle of getting back up to speed with everything. )

I just got done reviewing the your comments and your feedback is really excellent! You have a great eye for detail and any company would be lucky to have someone with your keen eye on the team. I will set aside some time over the next couple of days to address these corrections on this course :slight_smile:

We have some more goodies coming over the next couple weeks, including a course dedicated to Enrollment, and a certification exam for the Admin Panel Essentials course series. If you notice anything else in any of our existing or future courses, feel free to send them to us at or share them here on the community!

Best of luck to you with everything and take care!

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I am a security engineer. I am Newbie to DUO security and I got a project to deploy Duo Security. I had no idea from where to start so i joined the community for expert advice.

The services to be authenticated are VPN, Local PC, and Office365 which is AD integrated. Also, I’m not sure if I require the ADFS server for a single sign-on.


Good morning, @deepaks! Welcome to the Duo Community :slight_smile:

Since you’re brand new to Duo, you may be interested in checking out our free online courses on Level Up, our customer education platform. I know we have a couple courses that may be of particular interest to you, one called Protecting Applications with Duo, which goes over common configurations and how to get started with a proof of concept, as well as Getting Started with Duo Single Sign-On. I’ll DM you an access code with some instructions on how to check out the courses!

In addition to Level Up and the Community, I also recommend checking out our installation documentation on which has tons of information on how to set up your integrations, as well as the Duo Knowledge Base at, which has tons of articles and guides with best practices and troubleshooting tips. They’re both great resources to have that I personally use every day!

I’m so glad you joined us on the Community and am looking forward to hearing how your deployment goes!


Good morning @Tab_Berger and thanks for the response. I have gone through the doc and videos and it’s very powerful.

As a Newbie, i need to learn more and more so that we can help others and community can grow. it would be great if you can let me know how to enroll in the free training you mentioned. I want to collect all the required information before I start the implementation.


That sounds like a great strategy, @deepaks ! I sent you a DM and an email with instructions to register for Level Up. I’m excited to have you on board and feel free to reach out if there’s anything else I can do to help!

If anyone else watching this thread is interested in signing up for Level Up, you can register using the Google Form in this post: Introducing Duo Level Up: Now open for beta! Once your registration is recieved, one of our team members will reach out to you with an access code via email that will allow to register for an account on Level Up :slight_smile:

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Hi I am Collins Bunde

a newbie in Duo, am a security analyst and just learning a lot on how duo can help in improving security monitoring for the enterprise environment from the authentication logs. As well as the DUO administration

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Hey there again, @Colloh! :slight_smile: So great to see you joining us here the Community.

Funny enough, our team is actually working on a course right now called Enforcing Trust-Based Access with Duo Policies, which has a section devoted to continuous monitoring and using the authentication logs to inform policy decisions! I’d definitely recommend checking out that course when it’s released in the very near future.

In the meantime, random question for you: are you using a SIEM with your Duo deployment? Many of our admins pull the authentication logs into a centralized SIEM, giving them the ability to raise alerts and respond to situations that could indicate a compromise of primary credentials (like when end-users report fraud in Duo Mobile or when their account becomes locked out). I personally found the Knowledge Base article Can logs be exported from Duo to a SIEM? really helpful for detailing the different ways you can accomplish this. (You may be way ahead of me on this, but thought I would mention it since it’s top-of-mind for me today! :sweat_smile: )

Have a great rest of your day! :slight_smile:

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Hello, hope that ALL are well! I’m a Cisco employee wanting to learn more about Duo & hopefully obtain certifications if they exist. If they don’t exist then I’d be glad to attempt to help in any capacity including BETA’s as I have served in Cisco L&D for a few years of my ~20 helping develop Cisco Certifications Exams + Training Content (mainly Service Provide Specialist, NA, NP & IoT Specialist + NA in addition to Switching & Wireless NA + NP tracks).

Core areas of interest:
-MFA, Device Trust, Access Policies, Remote Access, SSO & how these apply to and/or trickle into Duo Beyond (zero-trust devices & apps), Access (SSO, device visibility), MFA (access, security hygiene).
-Real world Use Cases.
-Troubleshooting & debugging.
-Future of Authentication.

Please let me know the best & most efficient way to train & ramp on Duo products & solutions in order to be able to obtain SME & support top-tier customers in Technical Support and/or Sales roles.

Thank you & Best Wishes,

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Hi @spstevens , welcome to the Community! :slight_smile: So glad to have you with us, always nice to meet another learning professional! Level Up is open for registration and I just sent you a message with some additional info on how to get access.

Our courses are focused towards administrators that are deploying Duo in their organization, so this should really help you get a sense of the Duo customer experience and some of the important technical aspects of a Duo deployment. We try to focus on real world use cases overall, and we have courses on much of what you’re interested in, including MFA, Access Policies, and Duo Single Sign-On.

We are working on a series of courses now that will be out in the next couple weeks all around the concept of Device Trust, including how to improve end-user device hygiene with the Duo Device Health app, access policies, and other features available in Duo Access and Beyond editions. We are continually developing more courses and will have more to come soon!

In Level Up, you’ll find many links to the Duo Knowledge Base,, and other long-form guides that we have designed for deploying Duo. Most of our content surrounding troubleshooting and debugging lives in the Duo Knowledge Base, so I would definitely recommend checking out the articles there if you’re interested :slight_smile:

If you have any questions or feedback for our team, we’d love to hear from you! Feel free to reach out to me anytime. I hope you enjoy Level Up and have a great rest of your day!