Hello everyone and welcome!
As you get started here on the community, we’d love if you could introduce yourself or just say hi! We are excited to get to know you a bit better.
What brings you here? What are you hoping to get out of Level Up?
Hi Ellen!
Welcome to the Duo Community! We’re glad to have you. I’m the community manager, Amy. If you have any questions about using the site here or need help finding something, I’m your go-to person 
Have you checked out the Admin API forum here? Sounds like you might be able to connect with some people there who can help you!
Thank you for participating! We look forward to your contributions here.
Hi Ellen @ellenjones123 , nice to meet you! PHP Admin API is personally out of the realm of my expertise, but thankfully we have many knowledgeable admins around here that may be able to help you out.
I will say that we do have some e-learning courses available in beta right now that other new administrators have found useful. So far, we have lessons for an Introduction to the Admin Panel, Policies, and Authentication Methods, as well as a focused course series for training helpdesk support personnel. Unfortunately, I don’t think you would find it too useful for guidance creating your module, but if you or anyone in your organization is ever interested in participating, let me know and I can generate an access code for you.
Have an awesome day and welcome to the community! 
Hi there @BSherwood_UTDallas! Welcome to the Duo Community
I am SO happy to hear how Level Up can help engage the help desk team at the University of Texas! We have several other universities participating in the Level Up Beta, and many that I spoke with have expressed how challenging it can be to get everybody up to speed, especially when support teams change from semester to semester. Introducing certification as part of their job role sounds like a great idea to set them up for success.
I’d love to hear more about your team and the training processes you folks use today. If you’re interested in sharing more of your ideas with us, feel free to DM me or our Community Manager @Amy and maybe we can set up a call to talk more!
(P.S. - I love the LinkedIn certification too! I couldn’t resist putting it on my own LinkedIn profile. Does it count if I wrote the exam? 
)
Hi @stepnharp welcome to the Duo Community! It’s always great to see new faces ! I’m so glad you got a chance to check out Level Up and go through our Help Desk certification.
I checked with Matt and I think we may have received the your UAT write up a couple weeks ago. Is this the most recent version? DUO Level Up - Tutorial Mode - Welcome to Duo Level Up - UAT Review.pdf (357.7 KB) Our goal is to make the site as good as it possibly can be before we launch to all our customers, so we really appreciate feedback like this! (My apologies for the delay in response, by the way! I was recently out of the office for a bit and I must have missed your email in the shuffle of getting back up to speed with everything. )
I just got done reviewing the your comments and your feedback is really excellent! You have a great eye for detail and any company would be lucky to have someone with your keen eye on the team. I will set aside some time over the next couple of days to address these corrections on this course
We have some more goodies coming over the next couple weeks, including a course dedicated to Enrollment, and a certification exam for the Admin Panel Essentials course series. If you notice anything else in any of our existing or future courses, feel free to send them to us at levelup@duo.com or share them here on the community!
Best of luck to you with everything and take care!
Good morning, @deepaks! Welcome to the Duo Community
Since you’re brand new to Duo, you may be interested in checking out our free online courses on Level Up, our customer education platform. I know we have a couple courses that may be of particular interest to you, one called Protecting Applications with Duo, which goes over common configurations and how to get started with a proof of concept, as well as Getting Started with Duo Single Sign-On. I’ll DM you an access code with some instructions on how to check out the courses!
In addition to Level Up and the Community, I also recommend checking out our installation documentation on duo.com/docs which has tons of information on how to set up your integrations, as well as the Duo Knowledge Base at help.duo.com, which has tons of articles and guides with best practices and troubleshooting tips. They’re both great resources to have that I personally use every day!
I’m so glad you joined us on the Community and am looking forward to hearing how your deployment goes!
Tab
That sounds like a great strategy, @deepaks ! I sent you a DM and an email with instructions to register for Level Up. I’m excited to have you on board and feel free to reach out if there’s anything else I can do to help!
If anyone else watching this thread is interested in signing up for Level Up, you can register using the Google Form in this post: Introducing Duo Level Up: Now open for beta! Once your registration is recieved, one of our team members will reach out to you with an access code via email that will allow to register for an account on Level Up
Hey there again, @Colloh! So great to see you joining us here the Community.
Funny enough, our team is actually working on a course right now called Enforcing Trust-Based Access with Duo Policies, which has a section devoted to continuous monitoring and using the authentication logs to inform policy decisions! I’d definitely recommend checking out that course when it’s released in the very near future.
In the meantime, random question for you: are you using a SIEM with your Duo deployment? Many of our admins pull the authentication logs into a centralized SIEM, giving them the ability to raise alerts and respond to situations that could indicate a compromise of primary credentials (like when end-users report fraud in Duo Mobile or when their account becomes locked out). I personally found the Knowledge Base article Can logs be exported from Duo to a SIEM? really helpful for detailing the different ways you can accomplish this. (You may be way ahead of me on this, but thought I would mention it since it’s top-of-mind for me today! 
)
Have a great rest of your day!
