September 2021: What’s new with the Universal Prompt?

Hello everyone!

We’re now 8 weeks into the public preview for the Universal Prompt, a visual and technical redesign of Duo’s familiar browser-based authentication prompt.

Because we’re adding new features throughout the preview phase, I wanted to highlight what has recently been released in case you missed it!

  • Self-service portal: The redesigned self-service portal (SSP) presents the device management workflow as a full-page experience accessed from the prompt. Learn more in our documentation. The SSP is enabled on a per-application basis.
  • In-line self-enrollment: The Universal Prompt now supports in-line self-enrollment. To see screenshots of the updated enrollment flow, refer to our end-user guide.


Redesigned self-service portal

In addition, the Universal Prompt currently supports:

  • MFA edition policies.
  • The ability to add a custom logo to the prompt.
  • Spanish and Japanese, in addition to the existing support for English, German, and French. Note: Language choice in the Universal Prompt is based on the end-user’s preference from the OS or browser and is not configured by the Duo administrator.

For now, Duo Access and Duo Beyond edition features, such as messaging and workflows associated with device remediation, the Duo Device Health application, and Trusted Endpoints, will fall back to the traditional Duo Prompt UI in order to complete policy workflows.

Check out this Duo Knowledge Base article to stay current on which features are supported during public preview.

For an overview of the Universal Prompt and related changes in Duo’s product, refer to our guide for Duo administrators.

What’s on the horizon?

In the next few weeks, we’ll be adding expanded custom branding options, including the ability to set a custom color or background image for the new prompt.

On a rolling basis, we’ll also start to release the updated user experience for device remediation, such as the flow for out-of-date browsers, as well as device health checks with the Duo Device Health app.

Which feature of the Universal Prompt are you most excited to try out? Let us know in the comments.

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