Security Agent Not Running - Crowdstrike Falcon

Hello All!

We’ve recently implemented DUO MFA/2FA into our environment. Currently, we are using Crowdstrike Falcon for our AV solution.

In a small number of Windows 10 endpoints, we are seeing the DuoDeviceHealth app state that the security agent is not running, when CS Falcon is indeed running on the endpoint and checking into the Falcon console. This is preventing users from accessing necessary everyday resources.

Has one one else run into this issue and can offer some advice?