11-28-2018 09:10 AM
Hi,
I use Duo (free tier) for a couple of applications 2FA/MFA. Because we don’t have an official enterprise account, we can’t reset devices. If I get a new phone, am I unable to reset it in anyway?
Solved! Go to Solution.
11-28-2018 09:20 AM
What do you mean by “reset devices”? Are you referring to the self-service device management portal, where a user can reactivate a device or add a new device?
In the Duo Free edition, users can’t reactivate their own devices from the Duo Prompt, but the Duo admin can send reactivations to users oradd/replace a phone for the user from the Admin Panel.
11-28-2018 09:20 AM
What do you mean by “reset devices”? Are you referring to the self-service device management portal, where a user can reactivate a device or add a new device?
In the Duo Free edition, users can’t reactivate their own devices from the Duo Prompt, but the Duo admin can send reactivations to users oradd/replace a phone for the user from the Admin Panel.
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