Recurring Enrollment prompt for offline authentication

[michel.castonguay]

Hello, I’m in the middle of our first DUO deployment and a user is getting a recurring prompt for Offline Authentication activation.

I’d like to see if someone else has ever seen that issue and if there is a known workaround for that undesired behavior

Thanks in advance

[mkorovesisduo]

Hi there, is the issue occurring with an unenrolled user? If so, then it is likely an issue we are aware of and it will be fixed in a forthcoming version of our Windows Logon integration. If it is not related to an unenrolled user, please reach out to Duo Support and share this information with them.

[michel.castonguay]

michel.castonguay:

Offline Authentication activation

If I remember it was not related to an un-enrolled user but was due to a problem with the computer itself
It has been resolved once we re-added it to the domain
Thanks for your answer!

[sjohnnson_lanpro]

For a user that has been situated on their system for some time, that is a bit inconvenient as profile data will have to be migrated. Any other solutions out there?

I am waiting on support for this one as well.