RDP login hangs

Hi Amy, this continues to happen where we get stuck on a Please Wait. Yes, we upgraded to the latest release of Duo Authentication. This server is not an Active Directory Domain controller. Any other ideas?

P.S. There is a chance the user denied the Duo push and somehow Duo still sent them on their way to the Please Wait screen. Actually, what they are telling me is they never received the request to approve. But in the Duo logs we see that it was denied. I’ve had this happen a few times as well. In this case, you cannot get it to prompt again, so you’re stuck.

Hi Brad, sorry to hear you are still having trouble with this. Please open a support case with Duo and share your logs with them, so they can troubleshoot this with you further. The Duo Community is not an official support channel. Thanks!

I’d love to know if Duo support had any resolution for this. I’m having the same issue.

Is there a way to go back to normal without restarting? I tried updating duo, but still it won’t push to mobile. I don’t see a Duo process running.

Since this completely locks me out of my work computer when I’m not at home, I bought a remote switch to power off and on the machine, which works. But all work is lost, so I’m still looking for a fix.

Hi @tgreendyk, this issue can be caused by a number of factors, so there is not a “one size fits all” solution here we can share.

You can contact support and share your logs with them, and they will be able to provide the right solution for your case. Without seeing your logs though, we cannot help you.

@Haley as far as I know, there is no way to reset the Prompt - or “go back to normal” as you said - without restarting. I know it’s frustrating to lose your work. Like I said in my other replies here, you can work with Duo Support. There’s not a single issue causing this, so sharing your logs in a support case will allow us to troubleshoot this and identify a solution for you.

@Amy Thank for your reply. It would be helpful if there were a place we could find out about this issue’s various causes.

I have this “please wait” issue occur infrequently with a number of users.

Does anyone know if there is a process i can kill (or command line) to try and get around this, having to restart the computer is frustrating for the end users.

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I am experiencing trouble reconnecting to and RDP session from a Mac to a Win 10 VMware VM. The workaround to reconnect is in a previous post. Basically login as another user and run “taskkill /F /IM LogonUI.exe” from an admin prompt.

We have the same issue on our windows 10 machines. If the user doesn’t enter their code or approve their push fast enough, they get hung and have to wait for duo to timeout or something. They are basically frozen or it says please wait.

We have the latest version of everything.

We were told about a registry key that can reduce duos timeout timing. We are trying that. But I’m surprised duo hasn’t made this a bigger topic. It has stopped us from deploying firmwide.