RDP login hangs


#1

Occasionally when logging into a Windows 10 machine the process hangs. Usually caused by my mobile phone not being online for the push notification, but not always. When that happens I’m greeted with a blank screen showing an inactive duo dialog, or this time a “Please Wait” message.

Normally when that happens I just wait until I get home from work and log in from the desktop which will clear whatever caused the freeze. But I’m out-of-town and it will be another week before I get back. What can I do about this?


#2

I have the same problem, I think mine is triggered by the RDP client on my Mac ‘auto reconnecting’ when I drop in and out of wifi signal, I get random Duo notifications when I’m not using my machine, so I ignore. These requests for approval then layer on each other leading to either a hang at the duo pop screen in RDP (with a red time out message) but can’t be cleared, or stuck at the ‘please wait’ screen. Like you I need a way to clear remotely…

@DUO can you put a fix in to check for timeouts/multiple failed attempts to clear or reset something please?


#3

We have experienced similar issues, and it appears to be random. We have tested with WiFi on/off on the mobile device. We have to cancel the push, and re-send it from time to time if the timeout occurs.

I have noticed that it doesn’t always prompt on the iPhone notifications either, so I tend to keep the DUO app open and they will show up in the app if you don’t get the notification.


#4

You may want to reference our iOS push troubleshooting guide in that case: http://help.duo.com/s/article/2051. There are several different ways to resolve issues with notifications appearing on iOS devices.

We have a guide for Android troubleshooting as well at http://help.duo.com/s/article/2050.