09-01-2017 04:48 AM
I have a OnePlus 3 (not the “T” ;] ) and while everything works fine, the app claims that the phone is not encrypted - however it comes encrypted by default.
I’m wondering if it’s just not being detected correctly somehow.
It doesn’t seem to be affecting any functionality, however it just shows up as a mildly annoying reminder that I have a device issue whenever I open the app.
Wondering if there’s anything at all I can do about this…
Solved! Go to Solution.
09-05-2017 12:13 PM
Could you please try enabling password, pin, or pattern upon device startup and see if this resolves the issue? This is a fairly common solution for this issue on Android devices as documented in our knowledge base here: https://help.duo.com/s/article/2280. Thanks!
09-05-2017 12:13 PM
Could you please try enabling password, pin, or pattern upon device startup and see if this resolves the issue? This is a fairly common solution for this issue on Android devices as documented in our knowledge base here: https://help.duo.com/s/article/2280. Thanks!
09-08-2017 01:55 AM
Sure enough, that did it thanks! Sorry I didn’t manage to find that article
on my own! ;]
09-08-2017 10:22 AM
Great! Thanks for letting me know. I’ll add some OnePlus-specific keywords to that article to hopefully make it easier for others to find.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: