We have recently implemented Duo and are in the process of testing with a group of our users. Though one concern I have is I’m not getting responses when I either email in a support question, or, submit a ticket online (after the initial acknowledgement).
Last week, I emailed in a question regarding configuration, and after waiting a day for a response, I called in to talk to someone. Two days ago, I opened a support ticket online two days ago, and have yet to receive a response on it. The status still shows Pending Support…
Should I only use phone support?