No response to Support request

I put in a call for support 2 Days ago. and have asked for status and escalation. I’ve had no response whatsoever. this is unusual but i am new to DUO. from what i read the response time for this category for a paying customer is 1 Business Day? So today I’m am camping out on the Phone hoping to get a little attention. Has this worked for anyone?

Hi @knorman, I’m so sorry to hear that this has been your first experience with Duo. Unfortunately, our support team is facing demand that has outpaced our hiring. We are taking steps to correct that and are trending in the right direction, but as you can tell, we have a way to go still. I’ll reach out to you directly to see if I can assist in the meantime.