Hi Chris, when you say the recovery account doesn’t work, do you mean you aren’t able to restore your accounts following the process for Duo Restore? Did you try restoring from an iCloud backup?
Also, it would help to know which type of accounts you are using with Duo Mobile. For help regaining access to work or school accounts, your IT admin or help desk can assist with this. If it’s a third-party account like Instagram, you’ll need to contact the service provider directly and work with their support team.
