Need to enroll new user without access to compatible smartphone or tablet

[kenwrites]

I need to enroll in Duo, but I do not have access to a smartphone or tablet that is compatible with the Duo mobile app. I see that it is possible to use Duo with a landline or flip phone, but I do not see how to enroll without the app. Is it possible to enroll without the app? If so, where are the directions for doing so?

[DuoPablo · Accepted solution]

Hi kenwrites,

Yes, it is possible!

When you receive a Duo enrollment link via email, you may select “Mobile” as the type of device you are adding > enter the phone number > select “Other (and cell phones)” > then finally, Finish Enrollment.

Your Duo Administrator can also add this phone directly to your Duo user account: https://help.duo.com/s/article/4412?language=en_US

Here is our guide that shows how you may now authenticate via Phone Call or SMS Passcodes: https://guide.duo.com/other-phones

I hope this answers your inquiry.

Take care!