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Must reset Microsoft credentials after password resets

Steve_Meek
Level 1
Level 1

Someone else deployed our Duo who is no longer with our firm. I noticied that every time I updated my AD password, Outlook stops connecting to Exchange, a password dialog to reset never shows (in background) and I have to manually remove and readd my Microsoft credentials on my PC.

I thought it was just me but mentioned to someone who said they and others have the same issue. I am not sure where to look to correct and thought I would reach out to the group. Any suggestions?

1 Reply 1

DuoKristina
Cisco Employee
Cisco Employee

Has your organization federated Duo with Office 365 via the Duo Access Gateway? If so, you may be encountering the issue described here: How do I resolve user login issues in Office 365 caused by Microsoft’s Web Account Manager (WAM)?.

Duo, not DUO.
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