It says I can use duo passcode to login to rdp but they never work

[bogometer]

Microsoft Windows Server 2016 RDP. Push is default method. It works. So does call me. Couple of questions.

1. Enter a DUO passcode is enabled. When I go to the mobile app, I can get a passcode but it never works. Always says passcode is incorrect. It wil work if I create one time passcodes.

2. Call Me is enabled but text me is not. Do I have to set something in a group policy to make this work.

[WLanphear]

Anecdotally I’ve seen where sending a reactivation text to users that were having this issue resolve their problem.

Do you have any other integrations you could check the passcode option like a device portal?

[bogometer]

Howdy. I didn’t have any other integrations to check but I did something similar to what you suggested. I created a new administrator account and activated it and it worked perfectly. I deleted the old account and recreated and now it works perfectly too. I probably could have just used the reactivate as you suggested. Thanks!