Installing Duo on Windows Server 2012 Failing


#1

First, let me say I am new to Duo. I installed it on a test server and verified it would work for us, but when I go to install it on a live server, I get an error on install after entering my api code, which is:
“Connection to Duo failed, please resolve the error and try again -
The underlying connection was closed: An unexpected error occurred on a receive.”

After doing some searching, I came across this link (https://help.duo.com/s/article/1336?language=en_US) and verified I could connect to duo via the browser and powershell with no issues and get back exactly what is expected per that page. I looked in the Log File, and I’ll copy and paste the last part of it below, with my api key replaced with xxxxxx’s, and the path name replaced with XXXXXXXX.

Info 2898. For MSSWhiteSerif8 textstyle, the system created a ‘Tahoma’ font, in 0 character set.
Info 2898. For MSSansBold8 textstyle, the system created a ‘Tahoma’ font, in 0 character set.
Action 14:36:05: ■■■■. Dialog created
MSI © (00:DC) [14:36:15:706]: PROPERTY CHANGE: Adding HOST property. Its value is ‘■■■■’.
MSI © (00:DC) [14:36:15:815]: Doing action: ■■■■uration_CheckConnectivity
Action 14:36:15: ■■■■uration_CheckConnectivity.
Action start 14:36:15: ■■■■uration_CheckConnectivity.
14:36:16 EDT Process “C:\Users\XXXXXXXX\AppData\Local\Temp\1{AF828DB1-476C-4EDD-BFF1-44456828764F}\InstallUtilIisLinked.exe” * authtest ■■■■***** returned 1.
MSI © (00!DC) [14:36:16:862]: PROPERTY CHANGE: Deleting ■■■■s property. Its current value is ‘0’.
MSI © (00!DC) [14:36:16:862]: PROPERTY CHANGE: Modifying ■■■■ge property. Its current value is ‘0’. Its new value: 'Connection to Duo failed, please resolve the error and try again -
'.
MSI © (00!DC) [14:36:16:862]: PROPERTY CHANGE: Modifying ■■■■ge property. Its current value is 'Connection to Duo failed, please resolve the error and try again -
'. Its new value: ‘Connection to Duo failed, please resolve the error and try again -
The underlying connection was closed: An unexpected error occurred on a receive.’.
Action ended 14:36:16: ■■■■uration_CheckConnectivity. Return value 1.
MSI © (00:DC) [14:36:16:862]: PROPERTY CHANGE: Adding CheckConnectivity property. Its value is ‘1’.
MSI © (00:DC) [14:36:16:862]: PROPERTY CHANGE: Modifying DuoMsg property. Its current value is ‘0’. Its new value: ‘Connection to Duo failed, please resolve the error and try again -
The underlying connection was closed: An unexpected error occurred on a receive.’.
Action 14:36:21: CancelSetup. Dialog created
MSI © (00:DC) [14:36:22:800]: Doing action: ISSetupFilesCleanup
Action 14:36:22: ISSetupFilesCleanup.
Action start 14:36:22: ISSetupFilesCleanup.
MSI © (00:5C) [14:36:22:815]: Invoking remote custom action. DLL: C:\Users\XXXXXXXX\AppData\Local\Temp\1\MSIC3A6.tmp, Entrypoint: SFCleanupEx
Action ended 14:36:24: ISSetupFilesCleanup. Return value 1.
Action ended 14:36:24: InstallWelcome. Return value 2.
MSI © (00:1C) [14:36:24:503]: Doing action: SetupInterrupted
Action 14:36:24: SetupInterrupted.
Action start 14:36:24: SetupInterrupted.

I have no idea what’s going on, and there is significantly more to the error log if I need to paste more, please let me know. Much appreciation and thanks in advance.


#2

Hi, please contact Duo Support for help with your issue.