i changed phones and i dont have access to my old phone but know i recovered everything but the duo mobile information, i cant access instagram cause i need duo mobile permission and duo mobile google back up its broken cause i recover everything from my old phone but duo mobile information.
at this point im not sure what to do, seems like a loop whole where duo mobile says i need to contact instagram and instagram telling me otherwise
Hello @Mariana_Jaramillo , welcome to the Duo Community!
I’m sorry to hear that you’re having trouble accessing your Instagram account. This guide outlines how to use Duo Restore for third-party accounts like Instagram on both iOS and Android devices. It sounds like you might be having issues with Duo Restore and do not have access to your old device, so this troubleshooting article might be more helpful.
When you set up 2fa for your Instagram account, you received a set of recovery codes from Instagram. A recovery code will allow you access to your account. You likely have a screenshot of the recovery codes somewhere if the images from your old device were successfully transferred to your new device. If you are unable to use either Duo Restore or a recovery code, you can contact Instagram to verify your identity and request a login link.
Hope this helps!