Hi @Ritac_33, I’m sorry to hear you are having trouble accessing your account. It sounds like your Instagram account has disconnected from the Duo Mobile app. This commonly occurs if you get a new phone, delete the Duo Mobile app, or temporarily disable your account.
When you say you lost the 8-digit codes given during authentication setup, are you referring to the Instagram recovery codes? Did you ever confirm a mobile number for your Instagram? If so, you may be able to receive passcodes via SMS instead.
If you are unable to recover your account in those ways, you will need to report your account to Instagram. You can do this in the app by following the steps below:
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At login page, beneath the username and password fields, tap “Get help logging in.”
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On the “Find Your Account” page, enter the username for the account you are trying to recover. Then tap “Next.”
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If you have an email account associated with the account, you can tap “Send an Email” at this point. If not, tap “Need more help?”
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On the Help Us Recover Your Account page, if you don’t have access to a listed phone number or email, tap “I can’t access this email or phone number” at the bottom of the page.
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On the “Request Support” page, fill out the appropriate email fields and answer the questions about the type of account you are recovering access to and the reason why. Use the last text box to add any details that might help resolve the issue more quickly. Explain the situation and include the types of devices you were using, if known. Give Instagram as much information as possible to match you with your account. Then hit “Request Support” at the bottom of the page.
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Instagram will then contact you by email using the information provided on the “Request Support” page. They will likely require you to take pictures with the recovery information they send to attempt to confirm your identity and information.
