How to provide remote IT support to DUO protected system

Our customer just started using the Duo free trial successfully. The users cellphones get the Duo push when they login. We provide them with IT support using LogMeIn and generally do our work when customer is not there. When we login to the system we have to use their username/login that they use. How do we do this if the push notification goes to their cellphone? Is there a backup phone# we can add that is ours or something? Thanks in advance!

Hi @PORBAR

I’d recommend reaching out to msp@duo.com and they and help you get setup with a Multi-Tenant instance of Duo where you can manage both your Duo environment as well as your customers.