Heads-up: Changes to MSP child account editing rolling out this week

Hello everyone!

This is a reminder that starting this week, we are rolling out the second and final phase of changes to the way that MSP child accounts are created and updated in the MSP management console.

This change was announced via email to all MSP partners on June 1 (phase 1) and July 10, 2020 (phase 2).

During our normal phased rollout, July 20 through July 30, you’ll see alert messages in the MSP console in the Duo Admin Panel to flag child accounts that are missing these required company details:

  • Company Name
  • Business Size
  • Industry
  • Country/Region
  • Street Address
  • City
  • State/Province
  • ZIP/Postal Code

You can learn more about these changes and see the updated user interface in this Duo Knowledge Base article.

This new functionality will help Duo provide better deal protection to our MSP partners. Please get in touch with us via msp@duo.com if you have any questions!