We have multiple users utilizing hardware tokens, but one user has had to have multiple tokens assigned to him because they keep needing to be re-synced. The tokens will work for a bit, then start saying “Incorrect passcode” any time he tries to authenticate. If we remove the hardware token and add a new one, or re-sync the original token it will work again for awhile.
Has anyone else experienced this? Or know what would cause a token to fall out of sync, no once but multiple times with one user?