Guide to Using the Duo Community Features

Learn about the features of our community.

Welcome to the Duo Community!

This is the place for fellow members of the security community, including Duo users, admins, and partners, to share best practices and tips for making the most of their security solutions.

If you need support or advanced troubleshooting, please refer to this guide on how to get support.

Read on to learn more about our community interface and helpful tips on interacting.

Save helpful pages for later.

You will find many useful documents here that you may want to refer back to later. Bookmarks come in handy here. Click on the bookmark button at the bottom of any topic to add that topic to your bookmarks page.

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You can review your bookmarks by selecting your profile image on the top right and choosing the bookmark icon.

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Jump in and participate in conversations.

You can respond to conversations in the community using the Reply button to open the editor panel at the bottom of your browser. You can continue reading (and even search or navigate to different topics) while you compose your reply.

To reply to a specific post in a topic, click the grey Reply button at the end of each post to link your reply to that post.

To Quote text in a reply, highlight the text and select the Quote button that pops up. Quoted text will point to its original source.

You can mention people in posts to notify them. Note that they will be notified by default if they have participated in a thread you are replying to. To mention someone, type @ followed by their name or username.

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Insert code into your post.

Please be sure to remove any sensitive information such as your password, skey, or IP address before sharing with the community.

To include a block of code in your post, use 3 backticks (```) on their own line above and below the code. The community detects the language you type and applies formatting based on this.

For example, type this:
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To produce this:
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To insert a block of raw text, include “text” after the backticks on the first line.

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Subscribe to topics and categories.

If there is a particular topic or category you are interested in following, you can sign up to be notified when new replies are added.

To subscribe to a category, go to your preferences, select Notifications > Categories from the left-hand menu, and add any categories you would like to follow from the drop down menu in the corresponding notification setting:

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To subscribe to a topic, use the notification control at the bottom or right-hand side of each topic.

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Share the love!

See a post that you like? Let someone know you enjoy or appreciate their contribution by hitting the like button.

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You can also grab a link to share the post with others using the link button, or select the … button to reveal more actions.

Report an issue and get help.

You can flag a post to privately let the author or Duo Community team know about a problem using the flag button in the expanded tools menu at the bottom of a post.

If you have a question about the community, you can post it in our site feedback area or tag a Duo staff member for assistance.

You can also send urgent issues or critical matters about the community to communityhelp@duo.com.

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