Good Afternoon! I’m an Owner use of a Duo implementation which has been active across multiple applications for several years. As an Identity and Access specialist, I rarely am heavily involved with Application setup, but my team does use the Admin console quite heavily and my Feature Requests that I’ve sent to Duo Support have the most impact on Admin console usability and functionality. Unfortunately, I may be the only such requester for these features and hope that other Duo customers will see value in my requests and submit their own Feature Requests to increase the priority of my own. My top requests:
Currently the .csv export of users contains fields for several phones, but will not extract any Tokens (we use Yubikeys) attached to those users. We must also pull the Tokens listing and back-link to users. Please add Tokens to the Users extract.
Our Administrator Actions report contains nearly one million entries and takes nearly 30 minutes to download as a .csv. The on-screen HTML version contains only Sort functions or per-Admin filters. If we wish to see who added a specific user a week ago, for example, we must either page through until we see the user, or extract the entire log to filter. Please allow retained archival of older Administrator Actions, filtering on multiple field in the HTML display, and the ability to extract details for a specific time period rather than All Actions since go-live.
Our Help Desk Role did not have the ability to sync Single Users and we needed multiple reps to have that functionality, so all Service Desk Representatives now have the User Manager role. This has caused erroneous full-directory syncs, Manual addition of users, and changes to Directory attributes by Service Desk reps as their security is now much too broad. Per the feature request above, tracking down who did what is an onerous process. Please add the ability to sync Single Users as a standalone feature and enable that feature in the Help Desk role - it might be useful to have that as a toggled option so that other facilities can opt out if needed.
Thank you for any support you can provide as we strive to make Duo more manageable by our team of hard-working Identity and Access Management professionals!
Supv., Identity & Access Management
RRH Information Services & Technology
Tel: (585) 922.5697