Error safari can not open the page


#1

One of our employees receives the following error when trying to setup her Duo account for the first time.

safari can not open the page because the address is invalid

We tried chrome to authenticate and the link says “With chrome it never opens window, says adding your account to duo mobile”

Please help


#2

Hi @Susan_Palmer,

I imagine they are trying to enroll using their phone? Does your employee have Duo Mobile installed on their device? It sounds like perhaps they skipped over the step of installing it.

Thanks for being a Duo customer!

Jamie