I had a problem with my Duo app with my new device on Samsung A12. I encounter two different errors: No Internet Connection (despite the app is connected to either Wi-Fi or mobile data); and Failed to Add Account (manual activation code input).
Had been on the DUO Hotline since 14 February 2022, 11:00 AM (UTC +8) until now to resolve this issue and I am encountering this error. Therefore, I was unable to log in to work.
I did multiple troubleshooting methods for this matter but receiving the same error on my end and does not resolve the problem:
- Uninstall/reinstall the app via Google Play and APK (and used older version)
- Restarted ISP router
- Restarted phone
- Installed the previous version of the app, and used the activation link
- Used mobile data
- Manual input of activation link (resulted to: Failed to Add account)
- Borrowed a different device (different model, but Android OS).
The DUO admin at my workplace offer no resolution for this problem. Could ANYONE work on a patch for similar problem with devices on Android 11, or same device like Samsung A12 or better? I am not the only ones who are encountering this issue.