I’ve checked the online docs and community but wasn’t able to find an answer to my problem. I’ve had a ticket open with Duo Support for over a month but they don’t seem interested in helping.
We have Duo Restore enabled in our environment. However, when I attempt to enable it on my phone the following happens:
- Open Duo Mobile App
- Go to Menu → Settings
- Click on Duo Restore (currently Disabled)
- Click on “Backup accounts with Google Drive” to enable
- Get prompted for a Google account
- Choose a Google account
- Nothing happens and Duo Restore is not enabled.
Do we need to enable any APIs or safelist any apps in our Google Workspace environment to get Duo Restore working?