Duo Response 60 Sec Timeout

Hi All,

We are getting an ever growing number of complaints that when RDP users fail to respond to their Duo token on their mobile within the 60 second timeout (most get distracted and forget to authenticate), their system will not allow them to initiate a second token.
I know from my own experience (and just tested it), that if I do not respond I can simply just click “Send me a push” to get a second token, but from the complaints, users state they get no option for the second push and for Mac users, they must reboot their Mac to re-initiate anther RDP session.
Has anyone seen this before and/or any way to mitigate?

Thanks in advance!

Have not heard or seen that behavior with my own laptop. I am on Windows though.