We have a small RDS 2019 “farm” and were running both the DUO RD web and RD gateway apps. Users were getting double prompted and we were ok with that. Then we began to see users (external to network since we bypass the rd gateway for internal connections) getting error messages like -
- Remote Desktop can’t connect to the remote computer…
We were also seeing this error -
- The user on client computer did not meet the authorization policy requirements and was therefor not authorized to access the RD Gateway server.
An event log error on the gateway server showed this (even though we knew they were enrolled) -
- Error in Duo login for ‘xxxx\xxxx’: The username you have entered is not enrolled with Duo Security. Please contact your system administrator.
So, I uninstalled the DUO RD gateway app and users don’t see the “Remote Desktop can’t connect to the remote computer…” error.
Where can I start looking to troubleshoot the RD Gateway app?
Thanks in advance