Duo push not being sent when rdp connection is established via LTE

[treotech]

Connection to RD Gateway triggers Duo push notification and is working when RD client is using hardwired ISP connection. When RD client is using cellular LTE/3-4G there is no triggered response from Duo and connection attempt times out. Microsoft RDP app client returns error code RD Gateway is temporarily unavailable - 0x3000062 and no initiated outbound Duo in event logs. This is only when inbound connection attempt is via cellular service

[treotech]

I was hoping that I may have gotten a response: I am hoping someone else might have tried connecting via a cellular hotspot to an RDGateway and experienced this anomoly. I have tried with different Cellular carriers. This only occurs when hotspotting or attempting to connect via a cell phone directly. You may be able to point me to where the DUO installation on the RDGateway is failing
Thanks

[Amy2]

Hi @treotech,

I recommend contacting Duo Support for help with this issue. This is an issue I haven’t heard of before, and I’m not finding a ton of info to be able to help you here.