Hey everyone, big thank you to anyone who reads this and can provide me with any direction. I’m currently trying to help my wife log back into her Instagram account.
The other day, she was logged out of Instagram randomly and when she tried to log back in, she was prompted to enter her DUO 2fa code as usual. Unfortunately when she opened the DUO Mobile app, she found her Instagram account is “disabled”. In order to reconnect, she of course needs to log into Instagram… but she can’t do that without the 2fa code. Quite the frustrating conundrum we’ve found ourselves in!
Things I’ve tried already:
I’ve already, twice, attempted to restore her phone to an iCloud backup of the day before she was logged out of Instagram, with no success. As mentioned here: https://guide.duo.com/duo-restore
We’ve submitted several requests for video ID verification to Instagram, each has been denied for some reason. This is the only way that I’ve found, so far, to get any sort of help from Instagram’s end.
We do not have any of the OG “permanent” codes.
THE QUESTION: Is there hope if I were to restore her iPhone to and OLDER backup, or even finding one of her old iPhones and booting that up to see if the account is still connected there…? OR is there something wrong on Instagram’s end? Or perhaps something else? I guess I just don’t understand what on earth happened to disconnect the account. Any help or direction would be much appreciated!