DUO iframe not showing on Netscaler

[Tonny_Andersson]

I am trying to configure DUO for NetScaler but after authentication I do not get the iframe where I can select push, voice or SMS. Instead I get this:

What might I’ve done wrong?

[DuoKristina · Accepted solution]

Is that the RFWebUI theme or the X1 theme? RFWebUI doesn’t support the Duo Prompt. Read a bit more about that and some alternative configurations that will work with RFWebUI here.

[Tonny_Andersson]

Yes, that was it. I changed to X1 theme and now it works. Thanks alot.

[DuoKristina]

Hey Tonny! just wanted to let you know that we were able to add support for the RFWebUI theme in Authentication Proxy version 3.1.0. Additionally, the NetScaler must be running build 12.1-51.16 or later.

[bjames]

We have a similar issue, but just verified we are not trying the RFWubUI theme, all browsers just get a blank page. Auth looks good on the Proxy, so I’ve opened a ticket with support.

[bjames]

Fixed our issue; the client had put the RFWebUI in for the these type as part of the authproxy.cfg instead of just citrix_netscaler

Hope this helps someone else.