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Duo Access Gateway Failures - Breaks after server IP change

Luis_Fuentes
Level 1
Level 1

Hi everyone - Figured I would come on here since Support has been unable to help with a Duo Access Gateway issue we encounter when changing the IP address of a DAG server. DAG breaks and the DAG admin console is not reachable via localhost or the allowed IP. We’ve encountered this on 4 separate deployments when moving folks from QA/Inside to DMZ subnets after testing everything. Bindings are set to All Unassigned, we’ve tried binding it to the new IP, we’ve even gone as far as uninstalling DAG & IIS and re doing the whole install and even that doesn’t work. The DAG Admin page just gives us the old “page cannot be displayed” when hitting localhost/dag or fqdn/dag. When we uninstall the DAG from the server, we are able to reach the default IIS serving site. We resort to building a new server every time after backup the config.

2 Replies 2

Amy2
Level 5
Level 5

Hi Luis, if this is related to your case on integrating Duo Access Gateway with AWS, it looks like support requested some more information from you and was waiting on a response. Did you happen to see their question? Please follow up with them so we can help you!

No - that’s a different issue.

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