Do I have to "Re-Connect" accounts inside DUO app after I restore a backup on iphone?

[#1]

I did a full backup using itunes for my old iphone and then I restored the backup onto my new iphone. After that, all the accounts inside my DUO App on the new iphone ask me to re-connect…Most of the accounts were added using SMS…

So is there a way to maintain the accounts when restoring onto a new iphone?

[Amy2]

Hi there!

It sounds like you’re using third-party accounts (such as Instagram, Facebook, etc.) with Duo Mobile. In order to restore these accounts onto a new device (with the same platform as your old device, as in this case) you must set a recovery password for the account(s) in Duo Mobile on the old device.

Then when you restore Duo Mobile from a backup to your new device, it should detect that you have third-party accounts protected and prompt you to reconnect. You can then enter the recovery password when prompted to restore these.

Please check out our guide on Duo Restore for Third-Party Accounts for more information.