Deleting hardware token


I recently bought a couple packs of hardware tokens. They were loaded to our primary account (we’re an MSP).

I need to delete some of these and synchronize them to a different account. After clicking on the serial number of the token, I only see options to assign it and at the top right an option to Resync Token. Nothing about deleting it.

Can someone point me in the right direction here?


Hi there, this is not currently a functionality built into our MSP Console or Duo Admin Panel.

Please contact Duo Support and provide the serial numbers of the tokens you would like to be moved.


that explains why I couldn’t find it. I’ll do that, thank you.