Deleting hardware token


#1

I recently bought a couple packs of hardware tokens. They were loaded to our primary account (we’re an MSP).

I need to delete some of these and synchronize them to a different account. After clicking on the serial number of the token, I only see options to assign it and at the top right an option to Resync Token. Nothing about deleting it.

Can someone point me in the right direction here?
thanks.


#2

Hi there, this is not currently a functionality built into our MSP Console or Duo Admin Panel.

Please contact Duo Support and provide the serial numbers of the tokens you would like to be moved.


#3

that explains why I couldn’t find it. I’ll do that, thank you.