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Confused on results of adding a device

Northguard
Level 1
Level 1

I have a duo account with an iPhone attached to it. That iPhone has about a dozen accounts that it helps protect.

I have added an iPad to my duo account, but Mobile doesn’t have any of the apps that are listed on the iPhone.

Am I missing a step, or is because the iPhone itself is the authentication and even tho I have added a second device, those other accounts are explicitly associated with the iPhone?

If that is the case, is there a solution?

1 Reply 1

DuoKristina
Cisco Employee
Cisco Employee

If you add both an iPhone and an iPad to your Duo user (meaning, if you log into the Duo Admin Panel and view the user you see both devices attached to the user and activated for Duo Push), then that Duo cloud account will show up in Duo Mobile on both devices.

Third-party accounts, which are accounts that only produce OTP codes for login to other services, and which you set up on your phone by visiting that service, editing your login settings to turn on MFA with an authenticator app, and scanning a barcode provided by that service with Duo Mobile, will only show up on the device where they were added. Today there is no way to sync your Duo Mobile third-party OTP accounts between two devices.

Duo, not DUO.
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