We have a situation where one developer is in India. And We are not able to send him Text messages on phone. Somehow manually sending link we could activate app for him. Now he can see passcode (which changes every minute) on his cell phone. But when he tries to login it does not accepts it.
Below is error he is getting
The pre-shared key for connection appears to be incorrect.
Is pre-shared key and passcode are two different things? What is the configuration of the Pre-shared key? We are using global VPN client to connect.
We are stuck on this issue. I think app is setup but it is something with VPN.
Any help would be appreciated.