Coming soon: New message at the top of enrollment and activation emails

Hello everyone!

As part of an upcoming Duo release, we are adding a short message at the top of the emails that get sent to end-users during enrollment in Duo or Duo Mobile activation.

Here’s a preview of what this will look like:

Enrollment Email Message

The message reads:

This is an automated email from Duo Security.

Your organization invites you to set up a user account for Duo. You will find instructions from your Duo administrator below. If you have questions, please reach out to your organization’s IT or help desk team.

Activation Email Message

The message reads:

This is an automated email from Duo Security.

Your organization invites you to set up Duo Mobile on your phone. You will find instructions from your Duo administrator below. If you have questions, please reach out to your organization’s IT or help desk team.

These messages will not be editable because they’re designed to be a consistent point of reference for end-users to judge whether an email they’ve received is a phishing attempt.

While these new messages will not be editable, the body of the email will continue to be customizable for administrators on paid editions of Duo, just like it is today. Note that we do not allow customization using HTML for security reasons.

If you have any documentation for your end-users or your help desk that includes screenshots of enrollment or activation emails, it’s a good idea to update those to reflect the addition of these messages. That will help people know to expect a change in the wording of Duo enrollment and activation emails.

Please let us know if you have any questions!