Changes to MSP child account provisioning rolling out this week

Hello everyone!

This is a reminder that starting this week, we are rolling out changes to the way that MSP child accounts are created and updated in the MSP management console.

This change was announced via email to all MSP partners on June 1, 2020.

Beginning this week, June 8 through 11, you’ll see new fields when you log into the Duo Admin Panel to manage your client accounts:

  • Company Name
  • Business Size
  • Industry
  • Country/Region
  • Street Address
  • City
  • State/Province
  • ZIP/Postal Code

You’ll be required to enter this new data for the account when you either create a new child account or change the billing edition for an existing child account.

You can also proactively enter this data by editing an existing child account and filling in the fields. We recommend that you enter this data at your convenience rather than waiting for a prompt if you do not need to make any upcoming changes to child accounts.

You can learn more about these changes and see the updated user interface in this Duo Knowledge Base article.

This new functionality will help Duo provide better deal protection to our MSP partners. Please get in touch with us via if you have any questions!

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