Can not enter because always incorrect code using duo

[Elenisssima1]

Good mornig , please help me
i have changed phone and i downloaded Duo mobile for using Coinbase and do not work. It give me code but Always , during verification , show me the message “incorrect code”

please how can i do ? i chewck the time (hours and minute and date, and it is correct in my phone

Elena

[mkorovesisduo · Accepted solution]

Hi Elena, you will need to contact Coinbase support. In the future, we recommend utilizing a recovery code or backup 2FA device with third-party accounts.