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Biometric verification disabled

gary.redmond
Level 1
Level 1

Trying to figure out why we have a few phones falsely reporting ‘Biometric verification disabled’.

2X_0_011f2c55f4187435139766068ac19912d82e3fec.png

As can be seen in the above screenshot, the issue is on differing versions of OS, Android, and Duo Mobile app. Have checked all phones and confirmed they do have fingerprint login enabled.

Anyone else seeing this.

Thanks

Gary

2 Replies 2

whowarth
Level 1
Level 1

Any luck you found a resolution to this? We have a user that is unable to successfully use Push notifications as intended and found this “Biometric verification disabled” on their device tonight. Believe this could be tied to their issue.

Amy2
Level 5
Level 5

Hi Gary and William, if you have not done so already, please contact Duo Support for help with this. The support team will be able to troubleshoot this with you to find out what’s going on. Thanks!

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