Billing - Can MSP's get it broken down better

[bjames]

Hi,

I was wondering if MSP’s can get billing broken down better? It’s not even a client number count, just a line item. I would like to see it broken down by clients under the MSP and user count. Is this possible?

Cheers

[Craig_Landreneau]

Hello,

Thank you for reaching out! We do actually send a usage report along with MSP billing each month, which breaks down your billing by the users and billing edition for each subaccount. Note that if you pay by credit card, you should be receiving two separate emails: one which serves as a payment confirmation, and one which contains a PDF of your invoice and a CSV of your usage report.

If you are not receiving these emails or if you have any other MSP/billing related questions, please also feel free to reach out to us at MSP@duo.com!

Kind regards,
Craig Landreneau
Duo Channel Sales Specialist

[bjames]

This is not my experience (I do get the emails with one subject line: “MSP Charges for Invoice #”. I’ve reached out to MSP

[bart.bossers]

We do receive an e-mail (a CSV file) with a break-down of the cost per client, but what I would like to see is a report of all cost for a specific customer over a period of time.
Is there any way to retrieve this information in the MSP portal?

[erikzwep]

Are there any further developments in this area?

[Amy2]

Hi @erikzwep and @Bart, so sorry I missed this question earlier and it went unanswered until now. I just reached out to our MSP team about this and will follow up with an answer when I hear back. You can also reach out directly to MSP@duo.com anytime you have questions

[ekduo]

Hi all,

Unfortunately you’re not able to retrieve this information from the MSP Console - you’d have to refer to the usage reports that you receive alongside your invoice each month. If you have a particular customer that you need this information for, please reach out to msp@duo.com and they can help you with that.

Thanks,
Esther