03-27-2019 07:34 AM
I just setup Azure AD Conditional Access and added the Duo as a custom control. It’s “working” essentially with one major issue. When I try to log into OWA I get prompted to enroll. My account is already enrolled because we use Duo for our OpenVPN solution. If I try to enroll again, it tells me my phone number cannot be added (see picture). Is there something I need to flag to let it pass already enrolled users through? I can’t seem to figure it out so I thought I would ask here. Any help appreciated, thanks!
Solved! Go to Solution.
03-27-2019 10:46 AM
Just an update. I figured it out. I had to change Username Normalization to Simple and all appears to be working now.
03-27-2019 10:46 AM
Just an update. I figured it out. I had to change Username Normalization to Simple and all appears to be working now.
03-27-2019 11:43 AM
Nice! Glad to hear it’s working now. Thanks for following up to let us know what resolved your issue.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide