Azure Conditional Access Issue

#1

I just setup Azure AD Conditional Access and added the Duo as a custom control. It’s “working” essentially with one major issue. When I try to log into OWA I get prompted to enroll. My account is already enrolled because we use Duo for our OpenVPN solution. If I try to enroll again, it tells me my phone number cannot be added (see picture). Is there something I need to flag to let it pass already enrolled users through? I can’t seem to figure it out so I thought I would ask here. Any help appreciated, thanks!

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#2

Just an update. I figured it out. I had to change Username Normalization to Simple and all appears to be working now.

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#3

Nice! Glad to hear it’s working now. Thanks for following up to let us know what resolved your issue.

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