We’ve followed this documentation (Microsoft Azure Active Directory | Duo Security) as closely as possible, however as soon as we finish step 6 under Microsoft Azure Active Directory | Duo Security the following error message occurs: “Unable to determine ‘Company Administrator’ DirectoryRole member list.” It is displayed at the top of the Duo Security Applications page, and the new application does not appear on that page.
We are using a dedicated, global administrator account when authorizing with Duo, and looking in Azure AD, we can see that the Duo application has been created within Azure and properly assigned to our user. We’ve tried clearing all cookies and data from the browser and starting not signed into Azure, we’ve tried removing everything created by Duo within Azure and trying again from scratch, we’ve even tried creating the “Company Administrator” role…
Long story short, we’ve done our best to resolve this issue, but have been unsuccessful, and cannot find any previous documentation on it online. Any help, suggestions, or advice you can give would be greatly appreciated! Thank you!