08-02-2018 05:42 AM
We’re seeing a user per day losing activation in the mobile app. The Push option no longer shows as an option when logging in and the admin panel reports “Not using Duo Mobile”. We typically send them a reactivation SMS however I’d like to know what the cause of losing activation is.
Is anyone else seeing this? Or know what’s causing it so we can address the issue?
08-02-2018 08:45 AM
Hi Cooper, is it the same user who needs to reactivate every day?
08-02-2018 09:01 AM
No, it’s different users each time.
08-03-2018 08:25 AM
I see. I’d recommend reading this if you haven’t: https://help.duo.com/s/article/4264
If you are unable to figure out the problem after reading that, please contact Duo Support.
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