Free account here for my home lab - two admin users, and 3 regular users. I switched phones for Admin B, and when I try to login with that account and send it a push, it comes through, I approve, and then it puts up a dialog that says:
Reactivation Required
Your account needs to be reactivated.
Please see your administrator for help.
I’ve reactivated, deleted the app and redownloaded, rebooted phone, everything I can think of. Pushes to this phone for access to RDP/RDG/RDWeb work, and if I type in the OTP code from the phone instead of using a push (not a text, the code shown in the app) it works.
Phone is an iPhone 11 Pro Max running 15.0.2 and Duo app version 4.0.0.41.
Noted: when I delete the app, it says it’s deleting all data, but when I reinstall it comes up with the two accounts it had before - the admin account and user account for RDP/RDG/RDWeb applications. So I’m not sure I’m really clearing the local data, but I don’t know how to do that short of wiping the phone, which I’d rather not do.
Help? Any thoughts or advice? I’m literally getting ready to install a paid account for a client for the first time this week, so I’d really like to clear this up before we move forward.
