cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
611
Views
1
Helpful
2
Replies

AD doesn't contact DUO for one particular user

mikelegg
Level 1
Level 1

We are successfully using AD (Windows Server 2019) with DUO for our 2FA, but we have a problem with one particular user. When they log in to the server there is absolutely no communication between the server and DUO. The user gets a message saying the login has timed out. The DUO logs show that nothing at all has occurred. I’ve compared this user’s profile in AD and it is identical to all of our other users, so I cannot work out why it’s not working. has anyone ever encountered this problem before?

2 Replies 2

Amy2
Level 5
Level 5

Hi @mikelegg this is interesting. I’ve not personally heard of this issue before. I recommend contacting Duo Support for help troubleshooting this issue further. They’ll be able to take a look directly and tell you what’s going on!

mikelegg
Level 1
Level 1

Thanks Amy. One of techs was able to resolve it, but I’m not sure what he did. I’ll try to find out and post it here in case others have a similar problem.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Quick Links