My phone got broke and i was not able to log in.
I tried Support Chat they were very supportive.
Helped me log in via call but there was some threshold issue with call login so it took some retries.
All of a sudden while support personnel was doing hit and try with me all of a sudden he said your account has been banned for 24 hours and we do not have the ability to unlock the account.
It is quite odd as support does not have anything to unban the account that was genuine attempt.
Now my server is locked and they cant bypass the user. Additionally, i cant login to my server for next 24 hours that is very discouraging and that shattered my trust over duo security that they cant do anything about something totally in their control.