A user is receiving phone calls instead of texts for his DUO prompt. He would like to receive Texts instead

A user is receiving phone calls instead of texts for his DUO prompt.

He would like to receive Texts instead.

Please advise.

Hi there @endlessknot!

Some applications support an automatic phone call or Duo Push at login, but there isn’t a Duo configuration that automatically texts an OTP code to a user at login. If you shared which application you’re using with Duo I could point you to the specific instructions for receiving an SMS passcode when logging in.

Hi,

I opened a ticket and got help.

Thanks.

Do you want to update this thread with your solution?

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Solution> Re activate DUO Push

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Thanks @endlessknot for updating the thread to share your solution with the wider community! And Kristina for suggesting it :slight_smile: