Critical Software Exception Error on CISCO C9200L

[JMM1234]

Hi Cisco Team,

I am Automation Engineer working at WuXi Biologics Ireland.

We are facing below error on our CISCO Stack.

Stack Switch restart on its own.

Can you suggest or direct us to the right channel for support?

[balaji.bandi]

Upgrade to latest code 17.9.4a or 17.9.5 and test it.

[JMM1234]

Thanks.

Actually switch stack restarted and back online.

But we are not sure if it will happen again.

[Leo Laohoo]

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@JMM1234 wrote:
But we are not sure if it will happen again.

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I can guarantee it will happen again.

Post the complete output to the following commands: 

dir crashinfo:
dir flash:
sh log on switch act uptime detail

Check the logs for any entries (a lot of entries) about Call Home or Smart License.  

[JMM1234]

[Leo Laohoo]

What about the other commands? 

Were the commands entered correctly?

[JMM1234]

Yes. dir crashinfo command doesn't work. 

[Leo Laohoo]

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@JMM1234 wrote:
Yes. dir crashinfo command doesn't work. 

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That's because someone entered an incomplete command.  

[JMM1234]

[Leo Laohoo]

Please provide the complete output to the following command: 

dir crashinfo:tracelogs/*.txt

[JMM1234]

[Leo Laohoo]

Check every member of the switch: 

dir crashinfo-2:tracelogs/*.txt
dir crashinfo-3:tracelogs/*.txt
dir crashinfo-4:tracelogs/*.txt